General conditions of sale & Legal notice General conditions of sale

Indaïa Joint-stock company simplified to 3000 euros capital, whose head office is located at 10 Place Vendôme, 75001 Paris, registered with the Paris RCS under number 831 402 656. VAT number: FR 32 831402656

Contact number: + 33 7 64 15 86 11
Contact address: Last updated date: 1st of September 2017

Article 1 - purpose
The present conditions govern the sales by the company Indaïa all of the products sold online.

Article 2 - prices

The prices of our products are indicated in euros all taxes (VAT and other taxes applicable on the day of the order), unless stated otherwise and costs of processing and shipping.

In the event of order towards one country other than the metropolitan France you are the importer of the product concerned. Of customs duties or other local taxes or import duties or state taxes are likely to be payable. These rights and sums are not the responsibility of the company Indaïa They will be your responsibility and are your responsibility, both in terms for declarations as for payments to the authorities and bodies in your country. We recommend you research these aspects from your local authorities.

All orders whatever their origin are payable in euros.

Society Indaïa to reserve the right to change its prices at any time, but the product will be charged based on the rate in effect at the time of the order and subject to availability.

The products remain the property of the company Indaïa until the complete payment of the price.
Attention: as soon as you physically take possession of the products ordered, the risk of loss or damage to the

products you are transferred.

Article 2 - pre-order details

Some products may be a pre-order before their release or their availability to the public.

The pre-order offers you the possibility to buy and so to book your product beforehand. This sometimes gives you benefits, and you're sure to dispose of it, upon its release.

The customer will be informed by the company Indaïa the expedition of the order at the price indicated during the pre-order.

Society Indaïa cannot guarantee delivery dates exactly. If the pre-ordered product is not available at the date when the pre-order, we notify you immediately. No refunds can be made, even if a pre-ordered product is delayed. However, you can change your pre-order to receive products already available.

Society Indaïa is willing to offer the best products possible. Components changes could be made between the time of pre-order, and delivery. If there are changes in scents, we propose an exchange of product.

Article 3 - orders

You can order by the site
Contractual information is presented in French and will be a confirmation at the latest at the time of the

validation of your order.

Society Indaïa reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and particularly during supply problem, or a problem with the received order.

Article 4 - Validation of your order

All orders on the Internet site implies the adherence to these terms and conditions. Any order confirmation causes your full membership to the General conditions of sale, without exception or reservation.

All of the data supplied and recorded confirmation shall be evidence of the transaction.
You declare to have perfect knowledge.
The order confirmation will be worth signature and acceptance of the operations performed.
A summary of your order information will be communicated
via the e-mail address of your order confirmation.

Regarding subscriptions, 7 days before each shipment, you will not have the possibility to update/cange any criteria associated to this specific shipment (no modification of the scent, no modification of the shipping date, no cancellation of the shipment, no modification of the number of subscriptions etc.). Changes made by the user/customer will be taken into account for the shipment that will follow the specific shipment mentioned here above.

Article 5 - payment

To validate your order implies the obligation to pay the price for you.

The payment of your purchases is made by Stripe which is a secure web payment infrastructure (Certified PCI level 1, the highest security level) or paypal.

Article 6 - withdrawal

In accordance with the provisions of article L.121 - 21 of the Code of consumption, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons nor to pay penalty.

You will need to contact the company Indaïa by registered mail to the address 10 Place Vendôme, 75001 Paris, France.

The returns are to perform in their complete and original state (packaging, accessories, note) with the purchase invoice. In this context, your responsibility is engaged. Any damage to the product on this occasion can be likely to make failure to the right of withdrawal. In the same way, an open cardboard will not be reimbursed.

On pre-order, no refund can be made, even in case of delay of a pre-ordered product. However, you can change your pre-order to receive products already available.

The composition of each scented oil and related risks are clearly stated on the product packaging, society Indaïa cannot be held responsible for your intolerance or allergy.

The return costs are your responsibility.

In case of exercise of the right of withdrawal, the company Indaïa will refund of the sums paid via the same payment method as that used when ordering.

Article 7-availability

Our products are offered within the limit of stocks available. For nonstock products, our offers are valid subject to availability from our suppliers.
Unavailable product after placing your order, we will notify you by mail. Then, depending on your choice, your order may be cancelled and no debit will be made, or put on hold time of replenishment.

Article 8 - delivery

The products are delivered to the delivery address given during the order process, within the specified time on the validation of the order page.

In case of delayed shipment, an email will be sent to inform you of a possible effect on the delivery time which indicated you.

A specialized logistics is in charge of the delivery, to ensure the best possible service. After the payment of the order, the latter will send an email with the tracking number of your parcel to the mail address.

Pursuant to legal provisions, in the event of excessive delay in delivery, you have the option to cancel the order in the terms and conditions set out in article L 138-2 of the Code of consumption. If in the meantime you receive the product, you will need to return it to us in its original packaging and without deterioration.

The provisions of articles L138-2 and L138-2 of the Code of consumption will not apply to pre-orders, agreed that these interpretations are by definition, no specific time frame. See: Article 2 above

In case of deliveries by a carrier, the Indaïa company cannot be held responsible for late delivery exclusively due to unavailability of the customer after several proposals for appointment.

Article 9 - guarantee

All our products benefit from the legal guarantee of conformity with the guarantee of hidden defects, provided for by articles 1641 and following of the civil Code. Noncompliance of a market product, it can be returned, exchanged or refunded.

All complaints, requests for Exchange or refund must be mailed within 30 days of delivery.

Products must be returned to us in the condition in which you received them with all the elements (accessories, packing, instructions...), as well as with the invoice for payment. The shipping charges you will be reimbursed on the basis of the rate charged and the cost of returning you will be reimbursed upon presentation of receipts.

The provisions of this article do not prevent you to benefit from the right of withdrawal provided for in article 6.

Article 10 - liability

The products offered comply with the French legislation in force. The responsibility of society Indaïa cannot be engaged in case of failure to comply with the legislation of the country where the product is delivered. You need to check with the local authorities the possibilities of import or use of the products or services that you plan to order.

Moreover, the Indaïa company cannot be held responsible for damage resulting from improper use of the product purchased.

Finally, the liability of the company Indaïa cannot be held liable for any inconvenience or damage inherent to the use of the Internet, including a break of service, an external intrusion or the presence of computer viruses.

Article 11 - Law disputes

The language of this contract is the French language. The present conditions of sale are subject to French law. In case of dispute, the french courts will be competent.

Article 12 - Intellectual property

All elements of the site are and remain the intellectual and exclusive property of the company Indaïa No one is allowed to reproduce, exploit, repeat, or use in any capacity whatsoever, even partially, elements of the site which they are software, Visual or sound.

Article 13 - Personal data

Society Indaïa reserves the right to collect personal information and the personal data about you. They are necessary for the management of your order, as well as to the improvement of services and information that we send you.

They can also be transmitted to companies that contribute to these relations, such as those responsible for the execution of orders for their management, execution, processing and payment and services.

Such information and data are also kept for purposes of security, in order to meet legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 - proof archiving
Society Indaïa archived purchase orders and invoices on a reliable and durable support constituting a copy

faithful in accordance with the provisions of article 1348 of the civil Code.

The computerized society records Indaïa will be considered by all parties concerned as proof of communications, orders, payments and transactions occurred between the parties.

Article 15 - Force majeure
In case of occurrence of an event of force majeure, the company Indaïa cannot be held responsible for the delay

in delivery of parcels. (Strike of transport, natural disaster...). This list is only indicative.

Article 16 - The possibility to complain to the Ombudsman of the consumption in case of dispute

Since January 1, 2016, it is mandatory to appoint a mediator to consumption. With regard to distance selling, it's the Joint Commission of Mediation of the direct sales, which will be responsible for choosing a mediator who will settle a dispute that could not be resolved by the internal services of the company Indaïa

Society Indaïa shall communicate the details of the Ombudsman on request.

Article 17 – Entry into force

These provisions came into force on 1st of October 2017

10 Place Vendôme, 75001 Paris, France

Legal notice

In accordance with the provisions of Articles III - 6 and 19 of the law n ° 2004-575 of 21 June 2004 on confidence in the digital economy, called L.C.E.N., it is brought to the knowledge of the users and site visitors legal notice.

Indaïa, Joint-stock company simplified to 3,000 capital, whose head office is located at 10 Place Vendôme, 75001 Paris, registered with the Paris RCS under number 831 402 656. VAT number: FR 32 831402656. Contact number: + 33 7 64 15 86 11

Contact address:
Access and use of the site (hereinafter "the Site") are subject to "Legal notice"

detailed below as well as to the laws and/or regulations.

The connection, use and access to this Site implies the acceptance full and without reservation the user of all the provisions of the present legal notice.


Under Article 6 of law No. 2004-575 of 21 June 2004 on confidence in the digital economy, it is stated in this article, the identity of the various stakeholders as part of its implementation and its monitoring.

The publication Director is:
Joint-stock company simplified to 3,000 capital, whose head office is located at 10 Place Vendôme,

75001 Paris, registered with the Paris RCS under number 821 239 878. VAT number: FR59821239878. + 33 7 64 15 86 11
following "the editor"

The site is hosted by:

OVH, 2 rue Kellermann - 59100 Roubaix - France following "the host"

Are considered as users all users who browse, read, view and use the site. hereinafter 'Users'


The Site is in principle available to users 24/24 and 7/7, unless interrupted, scheduled or not, for purposes of maintenance or force majeure.

In case of impossibility to access the Site, it is committed to do its best in order to access. The Site cannot be held responsible for any damage, regardless of the nature, as a result of his unavailability.


This website is declared to the National Commission for computing and liberties (CNIL). Report number: 2109824 v 0

In addition, it complies with the provisions of law 78-17 of 6 January 1978 relative to information technology, files and freedoms. Under it, the user enjoys including a right of opposition (art. 32 and 38), access (arts. 38 and 39) and rectification (art. 40) of the data.

To make use of it, the user must apply to the editor by contacting it at the following address Indaïa, 10 Place Vendôme, or by mail addressed to the home of the Publisher specifying its name (s), address, email address (s).


The site has possibly use "cookies" technology to deal with statistics and information on traffic, to facilitate navigation and improve the service for the convenience of the user.

In accordance with European legislation, the site has updated its privacy cookies policy. The user is free to accept or refuse cookies from all Web sites by changing the settings of his browser.


  • ·  The consumer code: articles L111-1-L111-7

  • ·  The consumer code: R111-1 and R 111-2 articles Pre-contractual information obligation

  • ·  Section 19 of Act No. 2004-575 of 21 June 2004 on confidence in the digital economy

  • ·  Law n ° 2004-575 of 21 June 2004 on confidence in the digital economy: article 6


    For any report content or illegal activity, the user can contact the editor at the following address:, or by registered mail with return receipt addressed to the editor at the address set out in this legal notice.